Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastas, we do not accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or doesn't meet our quality standards, please reach out within 7 days for a full refund or replacement.

Return Process

• 1.
  Contact Our Team

  Email our customer success team within 7 days of delivery with your order number and details regarding the issue.

• 2.
  Provide Documentation

  Attach photos of the shipping box and the specific items in question to help us improve our packaging and quality control.

• 3.
  Resolution Review

  Our team will review your request within 24-48 hours and determine the best solution, such as a credit to your account or a fresh shipment.

• 4.
  Enjoy or Dispose

  Since we cannot accept food returns back at our facility, you may keep, donate, or dispose of the original items as you see fit.